Privacy Policy

Last updated on 1st Dec 2024

This Privacy Policy explains how we collect, use, and protect your information when you use our websites, mobile applications, or purchase services through us or our affiliated partner ZGPL and its subsidiaries.

We are committed to protecting your privacy. Any personal information you provide will only be used in accordance with this Privacy Policy.

We may revise this Policy periodically by updating this page. Please review it regularly to stay informed about how we are protecting your data.

Information We Collect

You may be asked to provide the following personal details:

• Name
• Contact information including email address and contact numbers, billing address
• Dates, Destination, Geographic Location and Duration of Travel
• Demographic information such as postcode, preferences and interests, if required
• Other information relevant to customer surveys and / or offers
• eKYC Verification: In our identity verification process, we may request you to under go an electronic Know Your Customer (eKYC) check. To complete this, kindly submit a photo of a valid passport, driver's license, or national ID card, along with a selfie. We utilize a third-party eKYC service for this verification, ensuring the secure transmission of your data solely for identity confirmation purposes. Your information is accessed only during the purchase, and if necessary, shared with network operators providing the eSIM requiring eKYC

Our services are intended for users aged 18 and older (or 13+ with parental/guardian consent). We do not knowingly collect personal data from individuals under 13. If such data is identified, we will delete it.

How Your Information is Used

Your data helps us:

• Maintain internal records
• Improve products and services
• Communicate offers, updates, or service-related alerts via email or phone
• Customize our services and website based on your preferences
• Conduct market research for service improvements

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in suitable measures.

Cookies

We use cookies to:

• Understand usage patterns on our website
• Enhance and personalize your experience
• Perform traffic and usage analytics (anonymized)

You may choose to accept or reject cookies via your browser settings. Note that disabling cookies may limit your ability to use some features.

Managing Your Personal Information

You may control how your personal information is used:

• Opt out of direct marketing by deselecting relevant checkboxes on forms
• Revoke marketing consent by emailing us
• Avoid submitting sensitive personal data unless necessary. If submitted, it will be handled as per this policy

We do not sell, rent, or lease your personal information. We may share your data:

• When legally required (e.g., compliance with laws or subpoenas)
• To complete your service or order (e.g., eSIM providers, identity verification services)
• During business transitions (e.g., mergers, sales) under confidentiality agreements
• In anonymized, aggregated forms for analytics or advertising

Your Rights

For users in the EU or California, you have the following rights under applicable data protection laws:

• Right to access: Request details about the personal data we hold about you.
• Right to correction: Request correction of inaccurate or incomplete information.
• Right to restriction: Ask to limit how your data is used in certain cases.
• Right to objection: Object to processing, especially for direct marketing.
• Right to erasure: Request deletion when data is no longer necessary.
• Right to opt-out: Decline the use of data for interest-based advertising.

To exercise any of the above rights, please contact:

Global Data Usage

We operate globally, which means your data may be processed in jurisdictions outside your own. These regions may have different data protection laws, but we take appropriate steps to ensure your data remains protected regardless of location.

Third-Party Service Providers

We may rely on third parties for services like support, logistics, or hosting. These providers are contractually obligated to handle your data securely and are given access only as necessary to provide their services.

Data Protection and Security

We follow industry-standard measures to protect your personal data:

• SSL encryption during data transmission
• Secure servers protected by firewalls and access controls
• Role-based internal access to sensitive data

However, no system is 100% secure. We encourage you to safeguard your account credentials and notify us immediately of any suspected breach at

Policy Updates

We may revise this Privacy Policy at any time. Major changes will be communicated via our website or email. Please refer to the "Last Updated" date to stay informed.

If you believe any information we hold about you is incorrect or incomplete, please contact to request corrections.